Frequently Asked Questions

Product

Q. How is your chocolate different from what I can buy in the store?
A. Our chocolates are all handmade with the highest quality ingredients and contain no preservatives.

Q. I love all your chocolates. Is it possible to order an assortment instead of just one type?
A. In the comments section, explain what you want, and we'll make every effort to accommodate your request. 

Q. How should I store my chocolate after it arrives?
A. Because there are no preservatives, it is best to store in a cool, dry place.

Q. Do you offer sugar free-chocolates? 
A. This offering will be coming soon. 

Q. Do you offer seasonal chocolates?
A. Yes, we specialize in Thanksgiving, Christmas, Winter, Valentines Day, and Spring

Q. Do you offer special pricing for bulk or event orders? 
A. Email us at info@wilkenschocolates.com, and we can discuss your needs.

Q. Do you do custom orders? If so, how much advance notice do you need?
A. Yes, custom orders can be done.  We ask to please give us two weeks for delivery. 

Q. I would like to sell Wilkens Chocolates at my store or business. How can I find out more information?
A. Contact us to discuss your needs. We would be happy to help.

Shipping & Ordering

Q. How do you ship your products?
A. USPS Priority, as it is the fastest and most cost effective

Q. How are shipping costs calculated?
A. By weight and zip code

Q. Do you charge tax?
A. At this time, sales tax is only calculated for orders in Connecticut.   

Q. How long will it take for my order to arrive?
A. Since we hand make every order please give us two weeks for your chocolate to arrive

Q. Will you ship chocolate year round?
A. Only during the colder months, October thru May.

Q. Can you include gift cards in orders?
A. Yes just ask us

Q. Can I ship to more than one address in a single order?
A. Unfortunately, not at this time

Q. I don't have a Pay Pal account. Is it still possible to purchase chocolates online?
A. At this time Pay pal handles all of our business transactions. Creating a Pay pal account is easy and secure and can be done during the checkout process 

Q. I prefer placing orders by phone. Is this possible?
A. No not at this time

Q.  How can I check the status of my order?
A. When your order is shipped we notify you with the USPS tracking number